Privacy Policy for Royal Transportation

Last Updated: August 15, 2025

1. Introduction Welcome to Royal Transportation. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy (“Policy”) describes how Royal Transportation LLC (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit or use our website https://royal-transportation.com/ (the “Site”), book our transportation services, or otherwise interact with us. By using our Site and services, you agree to the collection and use of information in accordance with this Policy.

2. Who We Are & Data Controller The party responsible for your personal data (the “data controller”) is: Company Name: Royal Transportation LLC Website Address: https://royal-transportation.com Email: info@royal-trans.com Mailing Address: 8880 NW 20th St N, Miami, FL 33172 For any questions regarding your data, please contact us using the details above.

3. Information We Collect We collect information to provide and improve our luxury transportation services to you. The type of information we collect depends on your interaction with us.

3.1. Information You Provide to Us Directly

• Booking and Reservation Inquiries: When you book a ride or request a quote, we collect information necessary to provide the service, including your full name, email address, phone number, pickup address, drop-off address, pickup date & time, number of passengers, and any specific pickup/drop-off directions or notes you provide.

• Payment Information: To process payments for our services, we collect payment details which are securely processed by our third-party payment processor, Stripe. We do not store your full credit card information on our servers.

• Contact Forms: When you contact us through a form on our site, we collect your name, email address, and any other information you provide in your message.

• Comments: When you leave comments on the Site, we collect the data shown in the comments form, your IP address, and browser user agent string to help with spam detection.

• Marketing Subscriptions: If you subscribe to our newsletter or promotional messages, we collect your name and email address.

3.2. Information We Collect Automatically

• Usage and Device Data: As you navigate our Site, we may automatically collect information about your device and browsing actions. This includes your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits.

• Cookies and Tracking Technologies: We use cookies and similar technologies to operate our Site and analyze its performance. Cookies help us remember your preferences and provide a more personalized experience. For detailed information, please see our “Cookies” section below (Section 7).

4. How We Use Your Information We use the information we collect for the following purposes:

• To Provide Our Services: To schedule, confirm, dispatch, and carry out your transportation reservations. This includes coordinating with our chauffeurs and tracking trip progress.

• To Facilitate Travel: To follow your specific travel directions and ensure timely, efficient service.

• To Communicate With You: To respond to your inquiries, send booking confirmations and reminders, provide customer support, and send transactional emails related to your trip.

• For Marketing and Promotions: To send you updates, special offers, and news about our services, but only with your explicit consent. You can opt-out at any time.

• To Improve Our Site: To understand how visitors use our Site, to analyze trends, and to improve the Site’s functionality and user experience using tools like Google Analytics.

• For Security: To monitor for and prevent fraudulent activity and to ensure the security of our Site and services.

• To Comply with Legal Obligations: To fulfill any legal, accounting, or regulatory requirements.

5. Who We Share Your Data With We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who help us operate our business, such as:

• Our Chauffeurs: To provide them with the necessary details to perform your transportation service (e.g., your name, pickup location, destination, and contact number).

• Payment Processors: To securely process your payments via Stripe.

• Internal Business Systems: Data is entered into our internal Transportation Management System (TMS) to manage reservations and dispatching.

• Web Hosting Providers: To host and maintain our website.

• Email Service Providers: To send you confirmations and marketing communications.

• Analytics Providers: To help us understand website traffic via Google Analytics.

• Spam Detection Services: Visitor comments may be checked through an automated spam detection service. We will only share the minimum information necessary and ensure that these third parties have agreed to keep your information confidential and secure. We may also disclose your information if required by law.

6. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely.

• Customer Records (Bookings): We retain information related to services for 3 years for administrative, legal, and tax purposes.

• Contact Form Inquiries: We retain these for as long as needed to resolve the query and for a short period thereafter for follow-up.

• Marketing Data: We retain your data until you unsubscribe from our communications.

7. Cookies Cookies are small text files stored on your device. We use them for essential functionality, convenience (e.g., saving your name and email in a comment form), and analytics. You can control and manage cookies through your browser settings, but please note that disabling them may affect the functionality of our Site.

8. Your Data Protection Rights You have specific rights regarding your personal data, including the right to Access, Rectification, Erasure (“Right to be Forgotten”), Restrict Processing, Data Portability, Object to processing, and Withdraw Consent. To exercise any of these rights, please contact us at info@royal-trans.com. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers Your information may be transferred to — and maintained on — computers located outside of your state, province, or country where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Data Security We are committed to protecting your data. We use administrative, technical, and physical security measures, such as SSL encryption, to help protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

11. Children’s Privacy Our Site and services are not intended for use by children under the age of 18 without supervision. We do not knowingly collect personal information from children under 18. An individual under the age of 18 may only use our services if accompanied by a parent or legal guardian. If we become aware that we have collected data in violation of this policy, we will take steps to remove that information.

12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Policy periodically.

13. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: By Email: info@royal-trans.com